IT Outsource and Business Outsourcing Service Management
OUTSOURCING MANAGEMENT TOOLKIT CONTENTS
A comprehensive editable service level agreement to apply to the supplier
A comprehensive checklist / questionnaire to measure your service.
A balanced document with standard terms and conditions... why re-invent the wheel?
A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner
A comprehensive template designed to help you establish and properly document your service level requirements.
NEXT STEP
The Outsourcing Management Toolkit
A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit, generic contract, transition plan and an IT outsource service level requirements template.
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© Copyright 2003
This 71 page document is a comprehensive beginners guide to service governance and management under the disciplines of ITIL.
Understanding the different management processes and disciplines of quality service management is an important first step to aid the outsourcing initiative. The Service Management Beginners Notes will give you a thorough background in this important and developing area.
To further illustrate the depth and quality of this component, we have produced the following sample pages:
Table of Contents - Page 1:
A Sample Page:
PURCHASE
The Outsourcing Management Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a special price of only $199, please visit our secure purchase page.
Business Outsourcing Service Management Introduction and Business Outsource Services
