A comprehensive beginners guide to service management using the ITIL protocol.
A comprehensive editable service level agreement to apply to the supplier. Core to most outsourcing processes.
A comprehensive checklist / questionnaire to measure your service.
A balanced document with standard terms and conditions... why re-invent the wheel?
A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner
The Outsourcing Toolkit
A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit, generic contract, transition plan and a service level requirements template.
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Outsource Service Level Requirements
Actually defining your service level requirements (SLR's) is an essential step in the outsourcing process. This is a pre-written template designed to help ensure that all the necessary issues are covered and covered properly.
To further illustrate the depth and quality of this component, we have produced the following sample pages:
Table of Contents:
A Sample Page:
The Outsourcing Toolkit can now be purchased online and downloaded directly to your PC.
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Outsourcing Service Level Requirements