A comprehensive beginners guide to service management using the ITIL protocol.
A comprehensive editable service level agreement to apply to the supplier
A comprehensive checklist / questionnaire to measure your service.
A balanced document with standard terms and conditions... why re-invent the wheel?
A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner
A comprehensive template designed to help you establish and properly document your service level requirements.
The Outsourcing Toolkit
A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit, generic contract, transition plan and a service level requirements template.
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© Copyright 2016
THE OUTSOURCING TOOLKIT
The Outsourcing Toolkit can now be purchased online and downloaded directly to your PC.
It comprises all the components documented on this site: Service Level Requirements Template, The SLA, the Benchmarking Audit Kit, the Outsourcing Contract, Transition Plan Guide and the Introduction to Governance and Service Management.
IT OUTSOURCING - CONTACT - PURCHASE