The Call Center Outsourcing Solution

Call Center Outsourcing

 

OUTSOURCE TOOLKIT CONTENTS

 

Service Management Introduction

A comprehensive beginners guide to service management using the ITIL protocol.

 

Service Level Agreement

A comprehensive editable service level agreement to apply to the supplier 

 

Benchmarking Audit Kit

A comprehensive checklist / questionnaire to measure your service.

 

The Contract

A balanced document with standard terms and conditions... why re-invent the wheel?

 

The Transition Plan

A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner

 

Service Level Requirements

A comprehensive  template designed to help you establish and properly document your service level requirements. 

 

 



 

 

Copyright 2016 

Outsource Call Center Solution

The case of call center outsourcing is a specific case with its own specific needs. In the light of this, a specific toolkit has been developed: The Call Center Management Toolkit.

 

This embraces the issues described for the IT Outsourcing Toolkit, but in the context of the call center environment. It also tackles issues which relate directly to the call center.

 

The Call Center Management Toolkit is documented on it own unique site: Call Center Outsourcing Made Easy

 

On here you will find a description of each component, along with selected sample pages - much the same as this site, but focused specifically on the call center.

 

 

 

 

 

 

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Call Centre Outsource - The Call Center Outsourcing Solution