IT OUTSOURCE TOOLKIT CONTENTS
A comprehensive beginners guide to service management using the ITIL protocol.
A comprehensive editable service level agreement to apply to the supplier
A balanced document with standard terms and conditions... why re-invent the wheel?
A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner
A comprehensive template designed to help you establish and properly document your service level requirements.
The Business and Information Technology Outsourcing Toolkit
A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit for outsourcing metrics, generic contract, transition plan and a service level requirements template.
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© Copyright 2003
This Excel based questionnaire/reporting-tool is designed to objectively audit and review service levels and service management.
It can be applied against your existing service, the potential outsourcing service provider, or any third party. A variety of aspects and areas are covered and reporting is both tabular and graphical in nature, enabling you to establish some excellent outsourcing metrics.
To illustrate the depth and quality of the document, we have produced the following sample pages:
The Outsourcing Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a special price of only $199, please visit our secure purchase page.
IT OUTSOURCING - CONTACT - PURCHASE PAGE
Business and Information Technology Outsource Metrics