Business and Information Technology Outsourcing Metrics

 

IT OUTSOURCE TOOLKIT CONTENTS   Service Management Introduction A comprehensive beginners guide to service management using the ITIL protocol.   Service Level Agreement A comprehensive editable service level agreement to apply to the supplier    The Contract A balanced document with standard terms and conditions... why re-invent the wheel?   The Transition Plan A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner   Service Level Requirements A comprehensive  template designed to help you establish and properly document your service level requirements.      NEXT STEP The Business and Information Technology Outsourcing Toolkit A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit for outsourcing metrics, generic contract, transition plan and a service level requirements template. Purchase and Download For Only $199     © Copyright 2003

This Excel based questionnaire/reporting-tool is designed to objectively audit and review service levels and service management.    It can be applied against your existing service, the potential outsourcing service provider, or any third party. A variety of aspects and areas are covered and reporting is both tabular and graphical in nature, enabling you to establish some excellent outsourcing metrics.   To illustrate the depth and quality of the document, we have produced the following sample pages:   Sample Questions   Sample Radar Chart   Sample Reporting Graph   Sample Reporting Table       PURCHASE The Outsourcing Toolkit can now be purchased online and downloaded directly to your PC.    To obtain the product for a special price of only $199, please visit our secure purchase page.           Return To Previous Page

 

IT OUTSOURCING - CONTACT - PURCHASE PAGE

Business and Information Technology Outsource Metrics