OUTSOURCING TOOLKIT CONTENTS
A comprehensive beginners guide to service management using the ITIL protocol.
A comprehensive editable service level agreement to apply to the supplier
A comprehensive checklist / questionnaire to measure your service and establish some outsource metrics.
A balanced document with standard terms and conditions... why re-invent the wheel?
A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner
A comprehensive template designed to help you establish and properly document your service level requirements.
The IT Services Outsourcing Toolkit
A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit, generic contract, transition plan and a service level requirements template.
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This Excel based questionnaire/reporting-tool is designed to objectively audit and review service levels and service management, to establish some outsourcing metrics. The following helps to illustrate the depth and quality of this:
Sample Page - Graphs:
The Outsourcing Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a special price of only $199, please visit our secure purchase page.
OUTSOURCING - CONTACT - PURCHASE
IT Services Outsource Metrics