OUTSOURCING TOOLKIT CONTENTS
A comprehensive beginners guide to service management using the ITIL protocol.
A comprehensive editable service level agreement to apply to the supplier
A comprehensive checklist / questionnaire to measure your service.
A balanced document with standard terms and conditions... why re-invent the wheel?
A pre-written plan/template for moving your work to the supplier's environment in a timely and efficient manner
A comprehensive template designed to help you establish and properly document your service level requirements.
The Outsourcing Toolkit
A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit, generic contract, transition plan and a service level requirements template.
Purchase and Download For
© Copyright 2003
This Excel based questionnaire/reporting-tool is designed to objectively audit and review service levels and service management. The following helps to illustrate the depth and quality of this:
Sample Page - Questions:
The Outsourcing Toolkit can now be purchased online and downloaded directly to your PC.
To obtain the product for a special price of only $199, please visit our secure purchase page.
RETURN - CONTACT - PURCHASE
Outsourcing Compliance and Audit