A comprehensive template designed to help you establish and properly document your actual service requirements.
A comprehensive editable service level agreement to apply to the outsource service supplier.
A comprehensive checklist / questionnaire to measure your service, and establish some outsourcing metrics.
A balanced document with standard terms and conditions... why re-invent the wheel?
A pre-written outsourcing plan / template for moving your work to the supplier's environment in a timely and efficient manner.
A comprehensive beginners guide to service management using the ITIL information technology protocol.
The Outsourcing Toolkit
A complete toolkit comprising introduction to service management, SLA, benchmarking audit kit, generic outsourcing contract, transition outsource plan and a service level requirements template.
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Your IT Outsourcing Solution
Outsourcing can be an extremely complex and complicated undertaking. Each facet of the exercise needs to be carefully considered and properly executed. There is little margin for error if full value is to be obtained.
However, this need not be a trauma, nor an adventure of blind exploration. The potential benefits are well documented, and strategic outsourcing is now mature enough for the path to have been trodden countless times previously.
But how do you ensure that the lessons learned by others (sometimes the hard way) are put to good use? How do you ensure that you don't re-invent the wheel repeatedly? How do you manage the whole exercise as effectively and efficiently as possible?
The answer to all these question is the same... The Outsourcing Toolkit.
THE OUTSOURCING TOOLKIT
The Outsourcing Toolkit is designed to help you manage and address the demands of an outsource project as efficiently and professionally as possible. It includes a number of critical components in the outsource process and helps you proceed with the minimum of fuss. It is supplied primarily in MS-Word format and comprises the following:
SERVICE LEVEL REQUIREMENTS TEMPLATE
Actually defining your service level requirements (SLR's) is an essential step in the process. This is a pre-written template designed to help ensure that all the necessary issues are covered and covered properly, as you define your organization's service needs.
A SERVICE LEVEL AGREEMENT (SLA)
A quality SLA is core to the outsourcing operation. The toolkit includes an extensive blueprint for a complete service level agreement, each clause can be accepted 'as is' or edited to reflect a specific need.
THE BENCHMARKING AUDIT KIT
This is an Excel based checklist/questionnaire designed to audit and review service levels and service management. This can be applied against your existing service, the potential supplier, or any of the third party outsourcing companies.
THE OUTSOURCING CONTRACT
This balanced document is flexible enough to withstand the inevitable changes that will occur in technology and the marketplace during the length of the outsource agreement. It covers everything from arbitration to support, from costs to responsibilities, and is an excellent basis from which to form a durable and sustainable outsource contract and agreement.
A TRANSITION PLAN
The transition phase is of course critical. This is a comprehensive outsource plan and guide for moving the buyer's work to the supplier's environment in a timely and efficient manner
GOVERNANCE PLAN - INTRODUCTION TO SERVICE MANAGEMENT
This is a comprehensive training guide to service management under the disciplines of ITIL. Understanding the different processes and disciplines of quality service management is an important first step to aid the IT outsourcing initiative in particular. Service governance is a critical element in ensuring that the full benefits of strategic outsourcing are actually obtained.
We are pleased to be able to offer all these items as part of the highly acclaimed Outsourcing Toolkit.
To purchase the product and download for a special price of just $199, please visit our secure purchase page.
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External: A-76 Outsourcing, GovExec, Offshore
Outsource Outsourcing for: Business Process Outsourcing Software and IT Outsource Solutions